Cancellation & Refund Policy

1. Unpaid orders

If a payment was never successfully completed, no refund is due, because no payment was received. An unpaid payment hold on a Store or Print order may expire automatically without any action from you; this is not a cancellation fee or a charge, since nothing was charged.

2. Campus Store

To cancel a Store order, contact Campusmugglers support as soon as possible using the details on the Contact page. There is currently no self-serve cancel button inside the app for a placed order — cancellation is handled by support.

Whether a Store order can still be cancelled depends on how far it has progressed: a request made before the order has been picked and packed is far more likely to be cancellable than one that has already been dispatched for delivery. Campusmugglers does not guarantee that an order can be cancelled once it has been dispatched or delivered.

3. Printing

Once a print job has entered production — that is, printing has actually started — it generally cannot be cancelled, because the materials and work for that specific job have already been used. Before printing has started, contact support as soon as possible to request cancellation; whether it can still be stopped depends on how far the job has progressed.

4. Laundry

To cancel or raise an issue with a Laundry request, contact Campusmugglers support as soon as possible. As with Store and Print, how far the request has progressed — for example, whether your laundry has already been collected, weighed, or processed — affects whether cancellation is still possible.

5. When a refund applies

Campusmugglers issues a refund when, for example:

• Campusmugglers accepts a cancellation request for a paid order
• Campusmugglers is unable to fulfil an order you have already paid for
• A duplicate or incorrect payment was confirmed for an order and needs reconciliation
• Another service failure that Campusmugglers determines, on review, warrants a refund

Refund decisions are made case by case, based on what actually happened with the order and how far it had progressed.

6. How refunds are paid

An approved refund is sent back through the original payment method used for that order, wherever that is technically possible.

7. Refund timelines

Once a refund is approved, Campusmugglers aims to initiate it within 2 business days. After Campusmugglers initiates a refund, the credit is typically expected to reach you within a further 5 business days after that. This second step depends on your bank or payment provider, whose own processing time is outside Campusmugglers' control and can occasionally take longer than expected.

8. How to request a cancellation or refund

Contact Campusmugglers support with your order details as soon as possible — see the Contact page or email hello@campusmugglers.com. The sooner a cancellation or an issue is reported, the more likely Campusmugglers can act on it before an order has progressed too far to reverse.